Support
Something not working? Tell us what you're seeing
This form reaches the team who can open your account. Include your gym name and roughly when the problem started — that's usually enough for us to find it without a back-and-forth.
Raise a support request
Use the email or phone on your account where you can — it lets us match you to the right gym straight away.
Faster than waiting for us
- Staff can't sign in. If your subscription lapsed, staff logins are blocked and the screen says so — members stay read-only. Renewing restores access immediately.
- A payment was recorded wrong. Payments can't be edited directly by design. Raise a correction from the payment itself and a Manager approves it, leaving a trail.
- A member can't check in. The scan screen shows the reason — expired membership, dues outstanding or a duplicate scan within the cool-off window.
- A member can't sign in. They need their phone number and member code, not a password. The front desk can read the code off their member record.
Are you a gym member, not staff?
We can't change your membership, dues or attendance — only your gym can. Please speak
to your front desk. If it's about your personal data, your gym can raise a grievance on
your behalf and we'll handle it under our 90-day commitment.
Support hours, honestly.
We're a small team, so this is email-hours support on working days, not 24/7. Urgent
requests marked as blocking gym operations get looked at first. There's no phone
hotline yet, and we'd rather say that than let you wait on hold.